Emailing invoices - will the emailed invoice reach my customer?
I have had some very good feedback about our new feature to email invoices directly to your customers - that is, will the emailed invoice reach my customers?
We take the following measures with emails sent using Invoiceplace -
- We do not, and will never send unsolicited commercial email (spam). Sending spam messages can result in email messages being blocked.
- We receive notification of any failed emails sent from Invoiceplace and will contact you to follow-up (for example, if a customer’s email address was misspelt).
- An invoiceplace.com email address is used as the ‘From:’ email address - not your email address. This is done because a message could be considered suspicious if it is sent from one email server (i.e. invoiceplace.com) but the ‘From:’ email address is for another email server (i.e. bobthesupplier1965@gmail.com - so the message is claiming to come from gmail.com ). However, if your customer replies to the email it will be sent directly to your email address.
Unfortunately we cannot provide a 100% guarantee that email will be received by your customers because there are factors outside of our control, such as -
- Problems with your customer’s email service resulting in delivery of the email being delayed or not received at all.
- Your customer’s spam detection software falsely interpreting the email sent from Invoiceplace as spam and moving it to a ‘Junk’ mail folder.
Because of this, it is good practice to verify that your customer has received any invoices, quotes or receipts sent from Invoiceplace but rest assured we strive to provide as reliable a service as possible.
