Four ways to keep customers satisfied

1. Sell the benefits they’re looking for

2. Give them the experience they crave

3. Confirm their decision to buy was a good one

3. Treat each client as an individual

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The 11 Harsh Realities Of Being An Entrepreneur

Top 10 things more valuable than post graduate studies

Should you go back to college, or are there other things you could do to enrich your career and life ?

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The authentic phone message challenge

What if a company was honest with the message you hear over and over when they put you on hold?

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22 Ways To Fail

A very useful list of things start-ups should not do –

via Bart Jellema by Bart Jellema on 10/11/10

A while back I did a short presentation at Startup BarCamp Sydney on how to most effectively drive your startup into the ground. This list is a mix of things I’ve read, experience from people I’ve spoken to and a little bit of personal opinion. This post has been sitting in my draft for a while as I was going to add more info. But here’s is just the list I used:

– Single founder
– No technical team member

– Refine your business model before you start
– Do in-depth market research
– Write an impressive 40-page business plan with awesome graphs, charts and projections
– Build a “nice to have”
– Be in it for the money
– Stick to your idea no matter what
– Don’t tell anyone about your idea, they will steal it
– Don’t network, it’s a waste of your time

– Seek funding before you start

– Outsource all development
– Don’t quit your day job
– Make it perfect, don’t launch until it is
– Spend lots of development time making sure your app is scalable before you have any traffic
– Add lots of cool features (twitter/facebook integration etc)
– Give up when you hit a barrier

– Don’t talk to your customers until the product is finished
– Assume that when you build it, they will come
– Don’t waste time on your hiring process, any coder will do. If they don’t work out, give them a second chance
– Don’t listen to your customers/users, you already know what they want and need
– Don’t worry about the business model

Keep in mind… this is the perfect recipe for guaranteed FAILURE…. so you might want to try the opposite :)

How many of these are you guilty of?

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Finding the right accountant

Create an online invoice and record the sales person

Invoiceplace helps both solo and larger businesses stay on top of their billing and quoting.  To help businesses that have multiple staff you can now record the sales person on quotes and invoices.

Why should you record the sales person on an invoice?

Knowing which sales person assisted the customer is important for tracking the number of sales made by each person. It also provides a contact for the customer in the event of a inquiry about the product or service provided.

How to add  a sales person to an invoice

To add a sales person to a new invoice create a new blank invoice or one from an invoice template. The Sales Person is now displayed below the Reference field.

If you have entered a sales person it is listed on the printed invoice and quote (sample below). There is no change if the sales person wasn’t added so this doesn’t take up space on your invoice.

Try Invoiceplace today – Easy Invoicing And Quotes From Anywhere. Sign up for free, click here to start.

Free software for viewing and creating PDF documents

Did you know there is quality, free software available for not only viewing but also creating PDF documents? More here –

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Australian ISP Webcity offering free 10GB online storage is offering free a free 10 GB online storage account, hosted on Australian servers –

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The ABC of GST for Australian businesses

Understand your obligations with reporting and paying GST,  especially with reporting on invoices :

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