Four ways to keep customers satisfied

1. Sell the benefits they’re looking for

2. Give them the experience they crave

3. Confirm their decision to buy was a good one

3. Treat each client as an individual

Posted via email from invoiceplace’s posterous

Create a report to print credit notes

Invoiceplace now includes a report to print credit notes, available under the ‘Reports’ tab. The start and from and date can be specified to list credit notes within a specific time period.

What is a credit note?

A credit note (or credit memo) is a form of credit payment to your customers. They can elect to pay for future invoices using the credit issued, instead of making a payment

Try Invoiceplace today – Easy Invoicing And Quotes From Anywhere. Sign up for free, click here to start.

The 11 Harsh Realities Of Being An Entrepreneur

Top 10 things more valuable than post graduate studies

Should you go back to college, or are there other things you could do to enrich your career and life ? http://startupblog.wordpress.com/2010/10/31/top-10-things-more-valuable-than-post-graduate-studies/

Posted via email from invoiceplace’s posterous

Create a spreadsheet with all of your customer details

A report is available for creating a spreadsheet with your customer details. To run this login to Invoiceplace, select the ‘Reports’ tab and then choose ‘Customer List’.

The report prints these details:
- Business name
- A contact
- Telephone number
- Cell / Mobile
- Fax number
- Email address
- Address
- Your notes and comments.
Try Invoiceplace today – Easy Invoicing And Quotes From Anywhere. Sign up for free, click here to start.

The authentic phone message challenge

What if a company was honest with the message you hear over and over when they put you on hold?  http://startupblog.wordpress.com/2010/10/16/the-authentic-phone-message-challenge/

Posted via email from invoiceplace’s posterous

22 Ways To Fail

A very useful list of things start-ups should not do – http://blog.bartjellema.com/2010/10/11/22-ways-to-fail/

via Bart Jellema by Bart Jellema on 10/11/10


A while back I did a short presentation at Startup BarCamp Sydney on how to most effectively drive your startup into the ground. This list is a mix of things I’ve read, experience from people I’ve spoken to and a little bit of personal opinion. This post has been sitting in my draft for a while as I was going to add more info. But here’s is just the list I used:

Team
– Single founder
– No technical team member

Idea
– Refine your business model before you start
– Do in-depth market research
– Write an impressive 40-page business plan with awesome graphs, charts and projections
– Build a “nice to have”
– Be in it for the money
– Stick to your idea no matter what
– Don’t tell anyone about your idea, they will steal it
– Don’t network, it’s a waste of your time

Funding
– Seek funding before you start

Development
– Outsource all development
– Don’t quit your day job
– Make it perfect, don’t launch until it is
– Spend lots of development time making sure your app is scalable before you have any traffic
– Add lots of cool features (twitter/facebook integration etc)
– Give up when you hit a barrier

Growing
– Don’t talk to your customers until the product is finished
– Assume that when you build it, they will come
– Don’t waste time on your hiring process, any coder will do. If they don’t work out, give them a second chance
– Don’t listen to your customers/users, you already know what they want and need
– Don’t worry about the business model

Keep in mind… this is the perfect recipe for guaranteed FAILURE…. so you might want to try the opposite :)

How many of these are you guilty of?

Posted via email from invoiceplace’s posterous

New report to get all invoices

A new report is available so you can download all invoices created in Invoiceplace to an Excel spreadsheet. This is different to the paid invoices report because it retrieves invoices by the invoice date, so will include all invoices regardless of whether payment has been received.

To run the report choose the ‘Reports’ tab after logging in to Invoiceplace, and select the Raised Invoices report.

Specify the Invoice date range for the invoices you want to view, and then click on Print. You must enter a date from and to. The results will be available for download as an Excel spreadsheet.

Try Invoiceplace today – Easy Invoicing And Quotes From Anywhere. Sign up for free, click here to start.

Updated paid invoices report

The existing paid invoices report provided an easy means to download all invoices that had payments recorded from Invoiceplace. This has been improved so you can specify the dates for which invoices have been paid. This allows you retrieve invoices within a specific financial year, month, or any other period.

To run the report choose the ‘Reports’ tab after logging in to Invoiceplace, and select the Paid Invoices report.

Specify the receipt date range for the invoices you want to view, and then click on Print. You must enter a date from and to. The results will be available for download as an Excel spreadsheet.

Try Invoiceplace today – Easy Invoicing And Quotes From Anywhere. Sign up for free, click here to start.

Create an account statement with all invoices for a customer

Invoiceplace already provides an easy way to email or print an account statement to customers with details of overdue and due invoices, and the total amount due. Now you choose a new option when creating an account statement to list all invoices for a customer.

A statement can be created from ‘Home’ or ‘Supplier & Customers’ tab.


Select the ‘All Invoices’ statement type.

All the invoices are listed – paid, partially paid, due and overdue. You can now email the statement directly or print a copy.

Try Invoiceplace today – Easy Invoicing And Quotes From Anywhere. Sign up for free, click here to start.